Ivie & Associates

  • Account Manager

    Job Post Information* : Posted Date 1 month ago(1 month ago)
    # of Openings
    Department Category
    Client Services
  • Overview

    Company Overview

    Ivie & Associates is a full-service marketing solutions company that works with many of the world’s top customer service organizations.  In short, we know marketing and advertising, and we’re comfortable remaining behind the scenes, working hand-in-hand with our clients with a can-do attitude to help them achieve their marketing goals.  Acting as an extension of the client, we define our successes by their success, and we measure our accomplishments by their satisfaction. When you work with Ivie & Associates, you work with some of the biggest retailers in the U.S. and the world.


    Job Overview

    The primary role of the Account Manager is to work closely with the Client to understand marketing strategy and operational goals, provide supervision of the on-site team, provide leadership and tactical support to insure projects are coordinated with accuracy and follow through, and serve as key client contact for all projects and initiatives that Ivie is awarded.


    Ivie & Associates expects that the Account Manager will act at all times to assure the highest level of ethics, professionalism and personal performance possible.  He or she will work enthusiastically to meet or exceed all performance goals set by Ivie & Associates, and will contribute his or her utmost to assist Ivie & Associates in achieving its stated goals. Ivie & Associates, Inc. expects that all employees, including the Account Manager, to fully support Ivie’s position/relationship with its Clients. 


    The Account Manager is expected to:

    • Have strong retail in-store signage print experience
    • Have an understanding of substrates and printing/kitting efficiencies to consult during the creative process
    • Develop marketing objectives, strategies and execution for current services or prospective services that may be offered to the Client in the future, consistent with Ivie’s approved processes
    • Develop and manage project timelines and task lists
    • Coordinate and manage multiple projects simultaneously
    • Evaluate and monitor the quality and performance of all assigned Client services provided to the Client(s) by Ivie
    • Maintain contact and develop a relationship with Client’s management
    • Adhere to established processes and procedures to insure timely and accurate delivery of Client’s services
    • Provide training, education and professional growth for Ivie/Client team members
    • Be aware of and promote new potential Ivie services with the Client
    • Keep Ivie Management informed regularly of events/issues that could impact client relationship
    • Understand and manage the execution of tasks to achieve Client’s marketing goals.
    • Think strategically and tactically to meet Client’s needs, to improve current services or to deliver new services.
    • Analyze and judge prospective projects, jobs and services for presentation to the Client.


    Education and Experience

    • Four-year degree or commensurate experience
    • Ability to speak, write, and read English
    • Minimum four years in Client Services or equivalent
    • Desire to continue growth through ongoing training and education
    • Experience leading teams and managing work teams
    • Superior communication and presentation skills
    • Prior supervisory experience and proven ability to successfully lead teams


    Preferred Qualifications

    • Marketing background strongly desired
    • Retail experience highly preferred
    • Operational thinker and process-oriented mindset needed
    • Demonstrated history of Project Management ability


    System Skills Required

    • Experience with Microsoft Word, Excel, PowerPoint, and Outlook



    • Travel as required
    • Temporary assignments (out-of-town)


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