Ivie & Associates

  • Account Director

    Job Post Information* : Posted Date 2 weeks ago(3/12/2018 12:51 PM)
    # of Openings
    Department Category
    Client Services
  • Overview

    Company Overview

    Ivie & Associates is a full-service marketing solutions company that works with many of the world’s top customer service organizations. In short, we know marketing and advertising, and we’re comfortable remaining behind the scenes, working hand-in-hand with our clients with a can-do attitude to help them achieve their marketing goals. Acting as an extension of the client, we define our successes by their success, and we measure our accomplishments by their satisfaction. When you work with Ivie & Associates, you work with some of the biggest retailers in the U.S. and the world.


    Job Overview

    The primary role of the Account Director is: 1) supervision of the on-site team (project coordinators & on-site production/creative team); 2) provide on-site leadership and tactical support to insure projects are managed with accuracy and follow through; 3) Serve as key client contact for all projects and initiatives that are awarded.


    Ivie & Associates expects that the Account Director will act at all times to assure the highest level of ethics, professionalism and personal performance possible.  He or she will work enthusiastically to meet or exceed all performance goals set by Ivie & Associates, and will contribute his or her utmost to assist Ivie & Associates in achieving its stated goals. Ivie & Associates, Inc. expects that all employees, including the Account Director, to fully support Ivie’s position/relationship with its Clients. 


    The Account Director is expected to:

    • Develop marketing objectives, strategies and execution for current services or prospective services that may be offered to clients in the future.
    • Coordinate and manage multiple projects simultaneously
    • Evaluate and monitor the quality and performance of all assigned client services
    • Develop and manage project timelines and task lists
    • Maintain contact and develop a relationship with client’s management
    • Adhere to established processes and procedures to insure timely and accurate delivery of client services
    • Provide training, education and professional growth for team members
    • Keep management informed regularly of events/issues that could impact client relationship
    • Communicate regularly with multiple departments to insure delivery of timely, high quality services to clients
    • Build and maintain relationships with management team members, both internally and with clients.
    • Understand and manage the execution of tasks to achieve marketing goals.
    • Think strategically and tactically to meet client needs, to improve current services or to deliver new services.
    • Analyze and judge prospective projects, jobs and services for presentation to clients.
    • Demonstrate the ability and willingness to discipline reporting employees when appropriate.


    Education and Experience

    • 4-year college education or equivalent
    • Ability to speak read and write in the English language
    • 8-15 years of experience in client service supervision
    • Have a thorough understanding of customer service, sales and retail structure and operations
    • Have knowledge of direct mail strategies and program execution
    • Have knowledge of commercial printing and prepress processes


    System Skills Required

    • Experience with Microsoft Word, Excel, Outlook, and PowerPoint


    • Travel as required
    • Temporary assignments (out-of-town)




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