Ivie & Associates

  • Linux Systems Administrator

    Job Post Information* : Posted Date 1 month ago(4/20/2018 4:47 PM)
    ID
    2018-2363
    # of Openings
    1
    Department Category
    Information Systems
  • Overview

    Company Overview
    Ivie & Associates is a full-service marketing solutions company that works with many of the world’s top customer service organizations.  In short, we know marketing and advertising, and we’re comfortable remaining behind the scenes, working hand-in-hand with our clients with a can-do attitude to help them achieve their marketing goals.  Acting as an extension of the client, we define our successes by their success, and we measure our accomplishments by their satisfaction. When you work with Ivie & Associates, you work with some of the biggest retailers in the U.S. and the world.   

    Job Overview

    The Linux System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure for Ivie and Associates’ main line of business software.

    This position assists project teams with technical issues in the initiation, planning and implementation phases with multiple departments, clients and vendors. The Linux System Administrator will be expected to maintain multiple server environments. This individual is accountable for the following systems: Linux and Windows systems that support the LAMP platform and Windows server 2008/2012/2016 versions; Linux, Windows and Application systems that support Asset Management, Project Management; Responsibilities on these systems include provisioning, operations and support, maintenance and research and development to ensure continual innovation. This position will also require the ability to have some PC and Mac and general hardware knowledge, troubleshooting and working with the Infrastructure group to resolve issues in a timely manner for our internal and external clients at multiple locations.

    Ivie & Associates expects that the Linux Systems Administrator will act at all times to assure the highest level of ethics, professionalism and personal performance possible.  He or she will work enthusiastically to meet or exceed all performance goals set by Ivie & Associates, and will contribute his or her utmost to assist Ivie & Associates in achieving its stated goals.  Ivie & Associates, Inc. expects that all employees, including the Linux Systems Administrator, to fully support Ivie’s position/relationship with its Clients.

    Responsibilities

    The Linux Systems Administrator is expected to:

    • Analyze, consult and manage all hosted applications and web sites.
    • Critically think to solve unique problems/requests.
    • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
    • Develop and maintain installation and configuration procedures.
    • Participates in internal and client project planning for business systems and is relied upon to research and develop solutions/suggestions.
    • Interface with software vendors to provide guidance on design and usability.
    • Research and recommend innovative, and where possible automated approaches for system administration tasks.
    • Diagnose, test and resolve application problems and perform post-resolution follow-ups to ensure problems have been adequately resolved.
    • Conduct User Acceptance Testing and train users on new functions and features along with documentation.
    • Perform regular security monitoring to identify any possible intrusions.
    • Perform regular file archival and purge as necessary.
    • Repair and recover from hardware or software failures.  Coordinate and communicate with impacted users as necessary.
    • Perform periodic performance reporting to support capacity planning.
    • Provide support per request from all internal and external clients.  Investigate and troubleshoot issues.
    • The Systems Administrator will ensure that all applications adhere to Corporate Information Technology policies, procedures, and standards.
    • Responsible for writing technical documentation for internal and external use.
    • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required.
    • Practice software licensing compliance standards and keep up with the latest changes in the industry.
    • Work with users in understanding problems/requests and suggest procedural solutions working through Operations.
    • Comply with Best Practice security procedures.
    • Work with New Relic/N-able software to monitor server and system integrity, and act upon any active alerts.
    • Work with automation software to deploy servers.
    • Ensure that all users and groups are following security policies.
    • Perform after hour support when necessary.
    • Manage all assets and passwords using asset tracking and monitoring software.
    • Keep detailed logs of user support issues and time.
    • Daily communications with direct report.
    • Estimate out cost for new servers.
    • Keep up-to-date with the latest technology and security issues and required course attendance a few times a year.
    • Other tasks as assigned by the TS Director.


    *The Systems Administrator is also expected to protect the confidential information that is part of the job functions and responsibilities.

    Qualifications

    Education & Experience

    • 4-year college degree in Computer Science or Information Systems.
    • Ability to speak read and write in the English language.
    • 3 years experience of job-related experience in Linux/Windows system environments.
    • Ability to maintain and operate database systems.
    • Google Apps, Box.com, OpenStack and the understanding of other Cloud servers needed.


    System Skills Required

    • Strong SQL Query writing capabilities required (MS SQL Server, Oracle, MYSQL)
    • Install, configure, update and troubleshoot services such as OS level concerns, web server, database server, applications server; includes Apache, IIS, MySQL, PHP, FTP, SSH
    • Experience working with Cloud-based services and virtualization technologies such as Rackspace Web Services and OpenStack
    • Must be able to work in a mixed platform environment and support users on Linux, PC, MAC and mobile platforms.
    • Ability to effectively prioritize and execute tasks.
    • Excellent written, oral, interpersonal, and presentational skills.
    • Knowledgeable in Google Apps applications.
    • Demonstrate ability to interpret and collate relevant data.
    • Demonstrate the ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.
    • Demonstrate flexibility to adjust to rapidly changing requirements and schedules.


    Travel

    • Occasional travel between main and remote Office locations maybe required.
    • Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.

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