Ivie & Associates

Fulfillment Coordinator

4 weeks ago
# of Openings
Department Category
Graphic Image


Company Overview

Ivie & Associates is a full-service marketing solutions company that works with many of the world’s top customer service organizations.  In short, we know marketing and advertising, and we’re comfortable remaining behind the scenes, working hand-in-hand with our clients with a can-do attitude to help them achieve their marketing goals.  Acting as an extension of the client, we define our successes by their success, and we measure our accomplishments by their satisfaction.   When you work with Ivie & Associates, you work with some of the biggest retailers in the U.S. and the world.

Graphic Image, an Ivie Company, is a first-rate print and fulfillment company that specializes in the efficient production, storage, and fulfillment of operational and promotional marketing materials for the country's largest retailers.


Job Overview

The primary role of the Fulfillment Coordinator (FC) is to manage the inventory items and products that make up the company’s fulfillment program it manages for several of its clients.  In this role, the FC will be responsible for understanding the products that make up each client’s fulfillment program, creating and maintaining them within the company’s warehouse management software, and coordinating the execution of client orders.   The role contains elements of two functions:


  • Fulfillment Project/Program Manager
  • Customer Service Representative


The FC is expected to learn and maintain knowledge of all aspects of Graphic Image fulfillment services and help refine the process to ensure exceptional customer service and accountability.


Graphic Image expects that the FC will act at all times to assure the highest level of ethics, professionalism, and personal performance possible.  He or she will work enthusiastically to meet or exceed all performance goals set by Graphic Image and will contribute his or her utmost to assist the company in achieving its stated goals. Graphic Image expects that all employees, including the FC, to fully support the company’s position/relationship with its Clients.


Job Requirements

When required, the FC must meet with Ivie/Graphic Image Client Teams and/or directly with Clients and exhibit a sense of professionalism and urgency and exude a confidence in being a representative for his/her category.


Key Responsibilities:

  • Fulfillment item setup and ongoing maintenance of items in the company’s order and warehouse management system called Softeon
  • Coordination with internal and external parties to identify and gather data for items that will need to be set up in Softeon
  • Troubleshoot and work with Graphic Image Technology Services and/or Softeon representatives to identify and resolve system errors
  • Inventory Count verification & regular physical inventory audits at various warehouse locations
  • Fulfillment Billing (managing the data for monthly activity and generating the invoice info for the Accounting department to bill our clients)
  • Item Destruction Management (obtaining client approval and deleting items from the system)




Education and Experience


  • 2-4 year college degree or equivalent
  • Ability to speak, read and write in the English language
  • 1-3 years of experience in warehouse/fulfillment or related industry
  • Strong Project Management Skills
  • Exceptional written and verbal communications skills



System Skills


  • Experience with Microsoft Office applications, including an advanced level within Microsoft Excel
  • Experience with project management software systems
  • Experience with warehouse management software systems
  • Experience with digital and mobile communications (email, cell phone, remote server access, handheld tablets, etc.)





  • Travel as required
  • Temporary assignments (out-of-town)


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